Refund Policy
Last updated: September 1, 2026
At Solar Surveillance Cam, we want you to be completely satisfied with your purchase. If you are not entirely happy with your Seckun Solar CCTV WiFi Security Camera, we're here to help.
1. 30-Day Return Window
You have 30 calendar days from the date your item was delivered to initiate a return. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all components included (e.g., camera, solar panel, mounting bracket, screw kits, user manual).
2. How to Initiate a Return
To initiate a return, please contact our customer support team at support@solarsurveillancecam.com. In your email, please include your order number, the reason for the return, and any relevant photos if the item is damaged or defective. Our team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send back your item.
Please do not send your item back without first receiving an RMA number, as this may delay the processing of your refund or exchange.
3. Return Shipping Costs
The customer is responsible for paying the shipping costs for returning their item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
4. Refund Method and Processing Time
Once we receive your returned item and inspect it, we will send you an email to notify you that we have received your returned item and whether your refund has been approved or rejected. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
5. Non-Returnable Items
Certain types of items cannot be returned, including:
- Items that show signs of use or damage not due to manufacturing defects.
- Items not in their original packaging or missing components.
- Personalized or custom-made items.
- Clearance or final sale items.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@solarsurveillancecam.com within 7 days of delivery. Please provide your order number and clear photos or videos of the damage or defect. We will offer you a free replacement or a full refund, including any original shipping costs. We may provide a pre-paid return label for damaged/defective items.
7. Exchange Policy
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@solarsurveillancecam.com to arrange the exchange process.
8. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@solarsurveillancecam.com.